This Privacy Policy describes how Avanon LLC ("Avanon," "we," "us") collects, uses, and protects information in connection with Avanon Pulse (avanonpulse.com and app.avanonpulse.com), including our text messaging services.
1. Information we collect
- Account information — name, email address, business details, and phone number provided when a business signs up for Avanon Pulse.
- Messaging data — when consumers text a participating business's Avanon Pulse number, we process the phone number and message content in order to deliver the conversation on that business's behalf.
- Usage data — basic analytics about how our website and dashboard are used.
- Payment information — processed by Stripe; we do not store full card numbers.
2. How we use information
We use information to provide and improve the service: routing and answering messages on behalf of the businesses our customers operate, maintaining accounts, billing, support, and service communications. Message content is used solely to operate the conversation service for the relevant business.
3. Text messaging (SMS) privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except as necessary to deliver the messaging service itself (e.g., our telecommunications providers) or as required by law.
- Message frequency varies by conversation — consumers receive replies to the inquiries they initiate, and occasional service-related follow-ups from the business they contacted.
- Message and data rates may apply, depending on the consumer's mobile carrier plan.
- Consumers can opt out of messages at any time by replying STOP, and can reply HELP for assistance.
4. Sharing
We do not sell personal information. We share information only with: (a) the business a consumer has contacted, so it can serve that consumer; (b) service providers required to operate Avanon Pulse (hosting, telecommunications, payments, email), bound to use it only for that purpose; and (c) authorities when required by law.
5. Data retention and security
We retain information for as long as needed to provide the service and meet legal obligations, and protect it with industry-standard technical and organizational measures, including encryption in transit.
6. Your choices
Consumers may opt out of texts at any time by replying STOP to any message. Businesses may access, update, or delete their account information from the dashboard or by contacting us. For any privacy request, email avanonhq@gmail.com.
7. Changes and contact
We may update this policy from time to time; the current version will always be at avanonpulse.com/privacy. Questions: avanonhq@gmail.com. Avanon LLC, Austin, Texas.
See also our Terms of Service.